Tamalogy
App and records
Launch issues, crashes, visual problems, saving records, and Camera or Photos access.
Help Center · Support
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Need help?
Let’s solve it together
Whether you need help with photo permissions, backups, Uni image import, or purchasing and restoring the Full Version, start with the FAQs or email us directly.
Get in touch
tamatrove@gmail.com
Tell us what happened
Include the app version, iOS or Android version, device model, screenshots, and the steps leading up to the issue so we can investigate more quickly.
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Frequently asked questions
Select a question to reveal the answer.
What if Camera, Photos, or Local Network access was denied?
Find Tamalogy in iOS or Android settings and review the relevant Camera, Photos, or Nearby Wi-Fi Devices permissions. Uni image import on Android 12 and earlier may need location permissions to connect to Wi-Fi. Android image import uses the system photo picker.
Can local records be recovered after deleting the app?
Core data is stored on your device. Deleting the app may also delete data in its local container, so export a backup before switching devices, reinstalling, or clearing your device.
What if Restore Purchases does not work?
Use the store and account from the original purchase: your Apple account on iOS or your Google Play account in the Google Play version. Try Restore Purchases again while online. Apple and Google Play entitlements do not automatically transfer between stores. If it still fails, email us a screenshot of the error.
How do I activate the direct edition or move it to a new device?
Enter the license email from your purchase and the 8-letter key in the direct Android app to activate it. Each license works on one device. Before switching devices, unlink the old one in the app or manage devices in the License Center. License keys are sold only in mainland China and are separate from App Store and Google Play purchases.
What if Meets character import cannot connect?
Turn on Bluetooth, select Link → App on the Meets, and keep it close to your phone. Allow Bluetooth access and try again; older Android versions may also require Location access. This feature is experimental.
What if Uni image import cannot connect?
Confirm that your phone is connected to the local network shown in the app and that Local Network access is allowed. Guest networks, proxies, or network isolation may block device-to-device communication; try another network if needed.
How can I switch devices or reinstall safely?
Export a complete backup from the old device and confirm that it is safely stored in Files or another location. Then install the app on the new device and import it. Keep the original data until you have verified the import.
What we can help with
Support topics
Import and backup
Uni image import, data import and export, switching devices, and restoring backups.
Full Version
Purchasing, restoring purchases, activating a license key, missing entitlements, and App Store or Google Play error messages.
Content corrections
Corrections to references, guides, character details, translations, or other copy.
Billing, refunds, and payment methods for the App Store and Google Play are handled by the original store. For direct-edition orders and refunds, contact us directly. If you are unsure where your issue belongs, email us and we will help identify the next step.