Tamalogy
App and records
Launch issues, crashes, visual problems, saving records, and Camera or Photos access.
Help Center · Support
Need help?
Need help?
Let’s solve it together
Whether you need help with photo permissions, backups, Uni image import, or purchasing and restoring the Full Version, start with the FAQs or email us directly.
Get in touch
tamatown@163.com
Tell us what happened
Include the app version, iOS version, device model, screenshots, and the steps leading up to the issue so we can investigate more quickly.
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Frequently asked questions
Select a question to reveal the answer.
What if Camera, Photos, or Local Network access was denied?
Open iOS Settings, find Tamalogy, and review Camera, Photos, and Local Network access. The app requests each permission only when you choose to capture, import, export, or use Uni image import.
Can local records be recovered after deleting the app?
Core data is stored on your device. Deleting the app may also delete data in its local container, so export a backup before switching devices, reinstalling, or clearing your device.
What if Restore Purchases does not work?
Make sure the device is signed in with the Apple Account used to buy the Full Version, then try Restore Purchases again while online. If it still fails, email us a screenshot of the error.
What if Uni image import cannot connect?
Confirm that your phone is connected to the local network shown in the app and that Local Network access is allowed. Guest networks, proxies, or network isolation may block device-to-device communication; try another network if needed.
How can I switch devices or reinstall safely?
Export a complete backup from the old device and confirm that it is safely stored in Files or another location. Then install the app on the new device and import it. Keep the original data until you have verified the import.
What we can help with
Support topics
Import and backup
Uni image import, data import and export, switching devices, and restoring backups.
Full Version
Purchasing, restoring purchases, missing entitlements, and App Store error messages.
Content corrections
Corrections to references, guides, character details, translations, or other copy.
Apple handles Apple Account billing, refunds, and payment methods. If you are unsure where your issue belongs, email us and we will help identify the next step.